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Improving outcomes for people from CALD backgrounds in aged care policy development and service delivery

2 November 2016

A national alliance is being formed by seven organisations currently delivering the Partners in Culturally Appropriate Care (PICAC) program across Australia, an initiative funded by the Australian Government's Department of Health.

The PICAC Alliance was established after representatives from the national PICAC program met to discuss access and equity needs of older consumers from culturally and linguistically diverse (CALD) backgrounds during the 2016 CALDWays Forum on 21 September in Canberra.

The alliance aims to advocate for aged care policy development and service delivery that addresses the needs of older people from CALD backgrounds.

"The PICAC Alliance met to determine key national objectives that will further assist with the delivery of the Australian Government's National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds," the PICAC Alliance Secretariat, Ms Rosa Colanero said.

"By drawing on the collective experiences of the organisations currently delivering the PICAC programs in each state and territory, and our close links with CALD communities, we hope to make a positive impact on national aged care policy and support better practice for older people from CALD backgrounds."

The PICAC Alliance's national objectives are:

  • work collaboratively to foster national policy design and service delivery that meets the needs of older people from CALD backgrounds, their families and carers
  • support evidence-based research to improve access and equity to quality aged care services for older people from CALD backgrounds, through information, education and training sessions
  • promote initiatives that enable CALD consumers to articulate their expectations regarding their quality of care and quality of life, and exercise choice and control over the services they receive.

The national PICAC program has been funded by the Australian Government since 1998 to equip aged care service providers in the delivery of culturally appropriate care to older people from CALD backgrounds and ensure the special needs of CALD older people are identified and addressed.

PICAC Alliance members include the Centre for Cultural Diversity in Ageing (VIC), Council on the Ageing Inc. (NT), Ethnic Communities Council of Queensland Ltd – trading as Diversicare (QLD), Fortis Consulting (WA), Migrant Resource Centre (Southern Tasmania) Inc. (TAS), Multicultural Aged Care Inc. (SA) and Multicultural Communities Council of Illawarra Inc. (NSW & ACT).

Contact PICAC NSW & ACT for media statements on 02 4227 4222 or


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