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2016 CALDWays Forum

11 November 2016

CALDWays 2016 panellists

The 2016 CALDWays Forum on 20–21 September at the National Convention Centre in Canberra was an important opportunity for stakeholders to advocate for the aged care needs of culturally and linguistically diverse (CALD) consumers.

The forum brought together a spectrum of CALD representatives in the aged care sector, including government, CALD leaders and community organisations, and various service providers.

Key stakeholders representing CALD consumers throughout the My Aged Care (MAC) journey shared their experiences and contributed to important outcomes based discussions that will inform our key recommendations to the Department of Health in early 2017 as part of the MAC CALD Accessibility Project.

We would like to thank all attendees for their willingness to share insights, experiences and suggestions to improve the MAC journey for CALD consumers.

More information about the event and the discussions that took place will be made available on our website in early 2017.


Panel discussions

Key stakeholders representing different stages in the MAC consumer journey were invited to share their experiences and efforts to increase access for CALD consumers. The purpose of the panel discussion was to highlight the many stakeholders responsible for representing CALD consumers that need to work together to address the systemic challenges that MAC presents.

We would like to thank the following panel members for their valuable contributions:

  • Adele Lubiana, SWSLHD
  • Helen Malcolmness, Carers ACT
  • Craig Harris, Department of Health
  • James Wilson, Healthdirect Australia
  • Jessica Innes, Catholic Healthcare
  • Rosa Colanero, Multicultural Aged Care Inc
  • Trevor Neroy, TIS National
  • Vivi Germanos-Koutsounadis, Ethnic Community Services Co-operative.

Roundtable discussions

CALDWays 2016 roundtable discussionAdopting a participatory approach to the forum, attendees were invited to provide feedback during roundtable discussions that focused on identifying CALD access barriers and possible solutions at four key stages in the MAC CALD consumer journey.

We would like thank our facilitators that led each discussion as our subject matter experts to identify issues and recommendations during the following stages.

Stage 1: Asking for help (asking family, a friend, carer or health practitioner to help you find out about aged care services)

  • Facilitators: Sonia De Mezza, ADACAS & Dini Liyanarachchi, FECCA

Stage 2: Registering online or calling My Aged Care (TIS, initial screening, supported referrals)

  • Facilitators: Sharon Rose, Department of Health & James Wilson, Healthdirect Australia

Stage 3: Finding out what you need (direct to service referral, RAS or ACAT assessments followed by care planning)

  • Facilitators: Mirella Di Genua, ECSC & Terrie Leoleos, ECCNSW

Stage 4: Receiving services (Commonwealth Home Support Programme, Home Care Package, residential respite and care) 

  • Facilitators: Vivienne McDonald, Diversicare & Cecilia Milani, PICAC NSW & ACT

CALD consumer videos

Cecilia Milani at the 2016 CALDWays ForumWorking with our valued event sponsor partner Why Documentaries, we were able to demonstrate the challenges that CALD consumers have been experiencing with MAC through the power of video. Five different stories were shared during the event to highlight specific barriers through the eyes of the CALD consumer.

We would like to thank Sandra Pires from Why Documentaries for her ability to passionately delve into the complexity of the MAC system and the challenges that CALD consumers face in aged care.