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PICAC Update October

5 October 2017

It has been a very busy period for PICAC NSW & ACT.  We have had yet another successful CALDWays event, delivering key information and resources to the sector around marketing strategies in a culturally diverse marketplace.  We have also finalised and submitted to the Department of Health the report for the My Aged Care Culturally and Linguistically Diverse (CALD) Accessibility project. We anticipate that the key findings and recommendations will be made available in due course.

Ensuring that “Diversity is Everybody’s Business” is key to our work moving forward.  With the release of the 2016 census data, showing that the Australian population is aging rapidly and becoming more culturally diverse, it is clear that organisations that do not integrate diversity into their business models will get left behind.  With net migration equating to 55 percent of Australia’s total population growth, service providers need to have a greater understanding of the cultural diversity of their workforce and customers and how that will play out in the future.

NSW has the highest number of overseas-born residents in Australia, with Sydney’s top five population groups aged 65 years and over coming from Italy, China, Greece, Lebanon and Vietnam. 

The demand for services for those requiring assistance with core activities has increased from 4.6% in 2011 to 5.1% in 2016.  Half of Australian women aged 85 years and over are in need of assistance.  For service providers, a thorough understanding of the demographics in areas where they deliver services, and their cultural preferences for aged care service delivery, will be imperative to planning services and staffing capabilities.

We will continue to be involved in various committees and advisory groups ensuring CALD perspectives are included in policy development and other frameworks across the sector.

“Diversity:  the art of thinking independently together”

Malcolm Forbes


Cecilia Milani